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Find answers to your Red Hat Marketplace questions

Documentation and FAQs

Start here to get answers to your questions about the Red Hat Marketplace. Learn about billing, accounts, security and more topics.

We're here to help

Products purchased on Red Hat Marketplace are supported. Beyond documentation, our team of agents are available to address your concerns.

Our Commitment

We provide prioritized case handling and a support experience that is aligned with your business needs.

Support capabilities

Purchased products include unlimited support cases and contacts for the platform, product and billing. Upgraded support plans are available.

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Responsiveness

Major production issues affecting business critical applications are addressed 24/7. Noncritical issues are responded to during business hours.

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Security & privacy

Red Hat Marketplace has an obligation to collect, store, manage, and process client data responsibly using commercial encryption technologies.