NICE CXone

By NICE

A cloud native, comprehensive platform and unified suite of CX apps that manages customer interactions across multiple communication channels. CXone is a complete, innovative platform that combines digital entry points, journey orchestration, smart self-service, prepared agents, complete performance, and artificial intelligence – all embedded with purpose-built CX AI.

Delivery method

SaaS

It’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center—and beyond.

Proven

CXone has 5X the enterprise customers of any CCaaS provider with our enterprise-grade reliability, scale, and unmatched security.

Innovative

Powered by the largest R&D team for CCaaS, only CXone delivers all the critical capabilities your business needs to innovate and grow.

Smart

Only CXone embeds an AI engine built specifically for customer experience so you can predict and act on insights to delight customers and engage employees.

Easy

Our top-rated customer success model frees up your time with an all-in-one platform, pre-built integrations, and white-glove services.

Additional resources

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WHITE PAPER

Disney Streaming Brings Four Major Brands Together with NICE CXone

NICE CXone has helped Disney Streaming bring together four brands and 10,000 agents with consistent processes, data analysis and strategy, ensuring that Disney continues to excel at customer service in this space.

CUSTOMER SUCCESS STORY

Gartner 2022 Magic Quadrant

NICE named a Leader in the 2022 Gartner Magic Quadrant for Contact Center as a Service for 8th year in a row

DOCUMENTATION

NICE is an IBM Partner

Learn more about NICE CXone with IBM Watson Assistant on the IBM Partner Solution Showcase

NICE

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