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Products purchased on Red Hat Marketplace, Operated by IBM are supported. Beyond documentation and developer communities, our team of agents engage specialists and product maintainers to address your concerns. We provide prioritized case handling and a support experience that is aligned with your business needs.
Capabilities and plans
All products purchased on Red Hat Marketplace are supported at the Standard Service Level, which includes an unlimited number of cases and contacts for the product, billing, and the platform. Additional support plans are available that include a dedicated Technical Account Manager, support for free editions, and faster response times.
We provide continuous support to address major Production issues affecting business critical applications, both for the Red Hat Marketplace platform and products purchased on Red Hat Marketplace. Responses are in English, and non-critical issues are responded to during US ET Business hours.