Couchbase  Server logo

Couchbase Server Enterprise Edition

Couchbase  Server logo
Couchbase  Server logo

Couchbase Server Enterprise Edition

By Couchbase

Certified enterprise ready

Develop with agility and deploy on any cloud, at any scale. Couchbase Autonomous Operator 2.0 is a landmark release that’s built to take advantage of the latest Kubernetes improvements in the areas of security and custom resources.

Software version

Autonomous Operator v2.0

Runs on

OpenShift 4.3

Type

Operator

Products purchased on Red Hat Marketplace, Operated by IBM are supported. Beyond documentation and developer communities, our team of agents engage specialists and product maintainers to address your concerns. We provide prioritized case handling and a support experience that is aligned with your business needs.

Capabilities and plans

All products purchased on Red Hat Marketplace are supported at the Standard Service Level, which includes an unlimited number of cases and contacts for the product, billing, and the platform. Additional support plans are available that include a dedicated Technical Account Manager, support for free editions, and faster response times.

Responsiveness

We provide continuous support to address major Production issues affecting business critical applications, both for the Red Hat Marketplace platform and products purchased on Red Hat Marketplace. Responses are in English, and non-critical issues are responded to during US ET Business hours.

FAQs

  • https://docs.couchbase.com/server/current/learn/architecture-overview.html

  • yes...see Couchbase Forums

  • Couchbase Server Logs

    The Couchbase Server logs will give us further detail around the issue itself and the health of your environment.
    Before collecting logs, we recommend temporarily turning off auto-failover
    The Web console provides a method to collect and upload logs to Couchbase Support.
    Please set the "Upload to host:" option as uploads.couchbase.com
    Alternatively if collecting logs with the Web Console is not possible, the CLI command cbcollect_info is also available
    When using cbcollect_info, run it on each node individually, not on all simultaneously.
    Example usage:
    Linux (run as root or use sudo as below)
    sudo /opt/couchbase/bin/cbcollect_info <node_name>.zip
    Windows (run as an administrator)
    C:\Program Files\Couchbase\Server\bin\cbcollect_info <node_name>.zip
    Run cbcollect_info on all nodes in the cluster, and upload all of the resulting files to us.

  • Sharing Files with Us

    The cbcollect_info and sgcollect_info tools can result in large files. Simply run the command below, replacing , and <TICKET#>, to upload a file to our cloud storage. Make sure you include the last slash ("/") character after the ticket number.
    curl --upload-file https://uploads.couchbase.com//<TICKET#>/
    Note: we ship curl with Couchbase, on Linux this is located in /opt/couchbase/bin/

    Firewalled Couchbase Nodes
    If your Couchbase nodes do not have internet access, the best way to provide the logs to us is to copy the files then run Curl from a machine with internet access. We ship a Windows curl binary as part of Couchbase, so if you have Couchbase Server installed on a laptop or other system which has an Internet connection you can upload from there. Alternatively, you can download standalone Curl for Windows:
    http://curl.haxx.se/download.html
    Once uploaded, please update your support case letting us know what files have been uploaded.