CFPB Consumer Complaint Database
The Consumer Complaint Database by the Consumer Financial Protection Bureau (CFPB), is a collection of complaints about consumer financial products and services that we sent to companies for response. Complaints are published once the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first.
Complaints referred to other regulators, such as complaints about depository institutions with less than $10 billion in assets, are not published in the Consumer Complaint Database.
This dataset is not a statistical sample of consumers’ experiences in the marketplace. Complaints are not necessarily representative of all consumers’ experiences and complaints do not constitute “information” for purposes of the Information Quality Act.
Complaint volume should be considered in the context of company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. We encourage you to pair complaint data with public and private datasets for additional context.
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