Sellers of commerce-enabled products can use private offers in Red Hat Marketplace to create a customized quote for a customer in a commerce-ready country. Subscription terms, pricing, billing frequencies, unit quantity and non-public edition listings can be configured to create private quotes unique to each customer.
Private offers include the following features:
- Customer review and approval workflows.
- Both seller and customer notifications throughout the lifecycle of the offer.
- Red Hat Marketplace managed invoicing and payment processing.
- Product fulfillment upon offer acceptance.
- Option to set future start dates of entitlements.
- Option to adjust pricing, quantity, and terms within a single contract.
- Attachment support to record service agreements or custom vendor terms associated with the offer.
- Clearly displayed annual (ACV) and total (TCV) contract values.
- Option to request assistance from Red Hat Marketplace staff to help with offer creation, customer communications, and customer acceptance.
To create, send, and manage private offers, on Partner portal, navigate to Private offers.
- On Partner portal, on the main menu, click Sales, and then click Private offers.
The Private offers page shows.
- Get the account ID from the marketplacr user, or contact our support team if the customer does not yet have an account.
- Get Sales admin role
- Navigate to Private offers.
- Click Create offer.
- Complete private offer fields.
- To add ramp-up pricing, on Create ramps, select Yes, and then complete ramp fields. By default, No is selected.
- Click Submit for review.
The private offer status changes from Draft to Pending approval.
A Customer Success Manager reviews and approves the private offer, and then routes the offer to the associated customer account.
The following describes fields for private offer purchase details.
|Account ID||The marketplace account associated to the customer receiving the offer. Required.|
|Offer expiration date||The date the offer expires. After expiration, the customer can no longer accept the offer. Offers expire at midnight GMT+12, on the date you select. For reference, EST is GMT-5, PST is GMT-8. GMT+12 can be converted to local time using Google search. Required.|
|Product||Includes products associated to the partner account. Required.|
|Edition||Lists the editions available for the product. Required.|
|Billing term||Offers the full range of available terms (monthly, quarterly, and annual) and is not associated to billing terms configured during product pricing set up. Required.|
|Start date||Use to set a future start date. Optional. This date must come after your offer expiration date.|
|Subscription term||Offers the full range of available terms (1 - 60 months) and is not associated to subscription terms configured during product pricing set up. Required.|
|Attachments||Use to attach additional documents to the offer. Customers can download attachments. Optional.|
|Comments||Use to provide additional information to the customer. Optional.|
|Number of instances||The number of entitlements available to the customer upon offer acceptance. Required.|
|Unit price||The offer price, per month, for each instance. Required.|
|Ramp duration||Ramps can be enabled when a private offer’s term is set for greater than one month. The sum of ramp durations must equal the private offer subscription term. Example: Private offer term: 3 years. Ramp 1: 8 months Ramp 2: 12 months Ramp 3: 16 months.|
|Red Hat Marketplace (sponsored) discounts||When your offer qualifies for a marketplace discount, contact your Customer Success Manager for guidance on discount setup, as additional requirements may apply based on the complexity of the offer.|
By default, immediately after customers accept a private offer, the marketplace processes customer payment and fulfills the purchase. To delay payment processing and entitlement fulfillment, on Start date, enter a future date. The future date instructs the marketplace on when to process customer payment and fulfill entitlements upon private offer acceptance.
Ramps enable complex deal structures within private offers by expanding the interface to allow the addition of multiple phases within an offer. Red Hat Marketplace Partners can increase or decrease term length, pricing, and quantity of their product multiple times over the course of a single contract.
Ramps allow partners to exercise multiple configurations within a subscription term. For example, during a 36-month subscription term, a partner can offer one price for the first 12 months, add more licenses and a change in price for the next 12 months, and apply final price adjustment on the last 12 months.
For Red Hat Marketplace clients, this means one offer in Red Hat Marketplace can accommodate forecasted changes in your project budget, headcount, and system scalability to support your go-to-market strategy in a hybrid cloud environment.
The following describes private offer status.
|Sent||The account user received the offer, but hasn’t taken any action.||Consider sending the private offer URL to the user using email or text.|
|Accepted||The account user purchased the product at the offer price.||Celebrate! You have a new customer.|
|Expired||The account user neglected to take action on the offer. The offer has ended it’s lifecycle.||Create a new offer and try again.|
|Rejected||The account user declined to accept the offer.||Create a new offer and try again.|
|Pending approval||The Customer Success Manager is reviewing the offer.||Hang tight! You’ll receive notification once the CSM has reviewed your offer.|
|Draft||The Seller has started creating a private offer, but hasn’t submitted the offer for approval.||To complete the draft, navigate to Private offers, and then click the offer from the list.|