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My profile

Reset password

Your Red Hat Marketplace password is associated with your user ID. To reset your password, go to the My Profile page.

Prerequisites

Log in to Red Hat Marketplace.

About this task

Red Hat Marketplace uses both IBM and Red Hat ID providers to authenticate users. To reset your Red Hat Marketplace password, go to the ID provider associated to your profile. You can access your ID provider from the My Profile page.

Procedure

  1. On the main menu, click your user name.
  2. Click My Profile.
  3. To reset your password, on the Account Information section, click Change or Reset.

Result

Another page opens with either your IBMid or Red Hat ID profile. Continue to reset your password as the ID provider allows.


Switch among multiple accounts

Prerequisites

  • create more than one account,
  • register to more than one account, or
  • create an account and register to a different account

Procedure

  1. On the main menu, click your user name.
  2. To switch accounts, on the account name list, select an account.

Result

You switched your account. Red Hat Marketplace charges purchases to this account.


Log out of Red Hat Marketplace

Procedure

  1. On the main menu, click your user name.
  2. To log out, at the bottom of the side menu, click Logout.

Result

You logged out of Red Hat Marketplace.


Update my profile

My profile shows your contact information and information on the account associated to your user name.

Procedure

  1. On the main menu, click your user name.
  2. Click My Profile.
  3. To update account fields, on the row of Account information, click the Edit button (pencil icon). Available fields for update include:
    • First Name
    • Last Name
  4. To update contact information, on the row of Contact information, click the Edit button (pencil icon). Available fields for update include:
    • Primary phone number
    • Secondary phone number
  5. Click Save.

Result

You updated my profile information.


Update my email address

Your email address is associated with your user ID. To reset your password, go to the My Profile page.

About this task

Your email address is associated to your user ID. To update your email address, go to the ID provider associated to your profile. You can access your ID provider from the My Profile page.

Procedure

  1. On the main menu, click your user name.
  2. Click My Profile.
  3. To update your email address, on the Account Information section, click Change or Reset.

Result

Another page opens with either your IBMid or Red Hat ID profile. Continue to update your email address as the ID provider allows.

Next Steps

Log on to Red Hat Marketplace with your updated email address.


Troubleshooting: My updated email address doesn’t show on my profile

When you update your email address with your ID provider, Red Hat Marketplace recognizes the update; however, your previous email address remains on the My Profile page.


My profile field descriptions

The following table shows fields and descriptions for the My Profile page.

FieldDescription
NameYour Red Hat Marketplace user name. Shows on the main menu.
User IDThe user ID associated with your Red Hat Marketplace profile. Supported ID providers are IBMid and Red Hat login. Use your User ID to log on to Red Hat Marketplace.
AccountsThe entity associated with your profile. This is usually the company for which you work. The account owner user role configures invoicing, payment, and products at the account level.
PasswordThe password associated with your user ID.
EmailThe email address associated with your user ID.
Phone NumberSupport may use your phone number to contact you regarding a support case that you opened.

About ID providers

Red Hat Marketplace doesn’t authenticate users. Instead, we route you to a third-party ID provider to authenticate your session. Currently, Red Hat Marketplace supports the following ID providers:

  • IBMid
  • Red Hat Login